Selector Contact is a new psychometric tool for the contact centre industry.
We listened the Customer Contact industry and its feedback on quality of
recruits, poor retention and variable performance and embarked on 10
months of psychometric research with multiple New Zealand and Australian
organisations and AusContact. This research has culminated in Selector
Contact.
This is what just one Contact Centre had to say during the development of Selector Contact:
“If the research phase is anything to go by, the new Selector Contact product and Selector support, will be outstanding. Here at DHL,
Selector is regarded for its professionalism, astuteness and accuracy.”
Mario Tupou
Learning and Development Manager
DHL Express NZ Limited
See the sample report to understand
how much insight you will gain into your contact centre candidates.