We listened the Customer Contact industry and its feedback on quality of recruits, poor retention and variable performance and embarked on 10 months of psychometric research with multiple New Zealand and Australian organisations and AusContact. This research has culminated in Selector Contact.
“If the research phase is anything to go by, the new Selector Contact product and Selector support, will be outstanding. Here at DHL, Selector is regarded for its professionalism, astuteness and accuracy.”
Learning and Development Manager
DHL Express NZ Limited
See the sample report to understand how much insight you will gain into your contact centre candidates.